Question 1

What does an IT consultant actually do?

Accepted Answer

We help you make confident technology decisions — from selecting tools, to designing systems, to managing implementation. Our role is to translate business goals into reliable IT.

Question 2

Do you offer cloud services like Microsoft 365 and Azure?

Accepted Answer

Yes. We deploy, migrate, secure, and optimize Microsoft 365 and Azure environments — including Teams, SharePoint, identity, and security hardening.

Question 3

How do you approach cybersecurity?

Accepted Answer

Layered and practical: identity protection, endpoint security, email defense, network controls, backups, and ongoing awareness training — sized to your risk profile.

Question 4

How much does IT support cost?

Accepted Answer

It depends on the size and complexity of your environment. We offer transparent project pricing and predictable monthly managed-IT plans. Consultations are free.

Question 5

How fast do you respond when something breaks?

Accepted Answer

Managed-IT clients receive defined response SLAs. We are a local Kingston team — when you call, you reach a human who can act quickly.

Question 6

What are managed IT services?

Accepted Answer

A monthly arrangement where we monitor, patch, support, and strategically advise on your IT — acting as your outsourced IT department.

Question 7

Can you set up our Microsoft 365 properly?

Accepted Answer

Yes. Most M365 tenants are under-configured. We harden security, configure backup, deploy Teams and SharePoint, and migrate from legacy email cleanly.

Question 8

Do you support office networks and Wi-Fi?

Accepted Answer

Absolutely. We design and install wired networks, business-grade Wi-Fi, firewalls, and VPN for single-site and multi-site businesses.

Answers to common questions

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